For buyers
This section helps a buyer complete the basic FastyShop path: open a shop, find a product, place an order, view their orders, and understand who to contact with questions.
You can also start by searching products from different stores on the FastyShop homepage, then continue to your chosen seller.
If a seller sent you a shop or order link, start with the relevant page below. The articles are short, so they are convenient to share in messages.
Section Topics
- How to find a shop and product - where to open the storefront, how to view the catalog and product card.
- Products on the FastyShop homepage - search, store categories, sorting, filters, and navigation to the seller.
- Cart and checkout - how to add a product, choose payment and delivery, and send an order.
- Where to view orders - where to look for orders and how to save a guest order after signing in, if the system shows that option.
- Payment, delivery, cancellation, and support - when to write to the seller and when to contact FastyShop support.
- Report a shop - how to tell FastyShop about a suspicious shop or possible platform-rules violation.
Account and Access
Some actions may require a FastyShop account. If you cannot sign in or want to create an account, open:
- Account and access - the entry point for account instructions.
- Sign in to the cabinet - if the account has already been created.
- Buyer signup - if you want to create an account for purchases.
- Password reset - if the password does not work or you forgot it.
Who to Contact
For questions about the product, stock, price, payment, delivery, and order contents, contact the seller first. The seller sets the shop terms and processes the order.
Contact FastyShop support if the issue is related to the account, sign-in, security, platform access, a service error, or a shop report. Do not send passwords, SMS codes, full bank card details, or unnecessary personal documents.