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Payment and delivery in an order

An order has several different states. It is important not to mix them.

  1. Order status shows the overall processing stage.
  2. Payment status shows what is happening with payment.
  3. Delivery status shows what is happening with handing the order to the buyer.

Because of this, an order may already be accepted while payment is still waiting for confirmation. Or an order may be paid, while delivery is not completed yet.

Order status​

Order status helps understand the overall stage:

  1. a new order needs to be checked;
  2. an order in work needs to be prepared;
  3. a ready order needs to be handed to the buyer or completed;
  4. a completed order usually no longer needs processing;
  5. a canceled order is not processed like a normal active order.

The cabinet may not show exactly these words, but the meaning stays the same: the status helps understand what to do next.

Payment status​

Payment status may show:

  1. payment on receipt;
  2. waiting for invoice;
  3. invoice issued;
  4. confirmed payment;
  5. payment canceled.

If payment requires your action, check available actions in the order details. Do not promise the buyer automatic payment or an automatic invoice if the cabinet does not show that.

Delivery status​

Delivery status may show:

  1. delivery is not needed;
  2. delivery is waiting for processing;
  3. the order is ready for pickup;
  4. the order is in delivery;
  5. the order is delivered;
  6. delivery is canceled.

If the buyer selected pickup, do not process the order as address delivery. If a delivery method is selected, check the address and comments.

Where methods are configured​

The buyer chooses the payment method and delivery method during checkout from the terms available for the shop.

This article explains only statuses inside a specific order. Payment and delivery terms are configured separately in Payments and delivery.

How statuses affect actions​

Some actions may be unavailable until the order is ready, payment is confirmed, or delivery has moved to the needed stage.

If an action is unavailable, check:

  1. overall order status;
  2. payment status;
  3. delivery status;
  4. order history;
  5. cabinet hints.

What to do if...​

Payment is not confirmed​

Check whether you first need to issue an invoice or receive confirmation from the buyer. If the cabinet does not show an action, open the order history and check the current status.

Delivery does not move forward​

Check the delivery method and available actions. Steps may differ for pickup and address delivery.

The buyer asks about a money refund​

Do not arrange a refund through random actions in the order. First check your settlement process and contact the buyer: the seller is responsible for money refunds and confirming documents for their order. Contact FastyShop support if the dispute is related to a platform error, unavailable action, or platform-rules complaint.