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Plus and Personal requests

Currently, paid tariffs are activated through a request. This means that the seller chooses an interesting tariff, leaves a contact, and waits for the request to be processed.

A request does not charge money, does not activate the tariff instantly, and does not create automatic renewal.

How to request Plus​

Open the tariff page in the cabinet at /seller/billing.

Then:

  1. find the Plus card;
  2. select a period if the interface offers a choice;
  3. check the price and currency;
  4. choose a contact method;
  5. send the request.

The selected period is saved in the request. This helps the FastyShop team understand which Plus option you want to discuss.

How to request Personal​

Personal is needed if Free and Plus are not enough.

Before sending a request, briefly describe what you need:

  1. more shops;
  2. more products or categories;
  3. more space for photos;
  4. more payment or delivery methods;
  5. other individual terms.

Details matter for Personal. The clearer you describe the need, the easier it is to choose terms.

What happens after sending​

After a request is sent, FastyShop needs to process it manually.

Usually this means:

  1. the team receives your request;
  2. checks the selected tariff, period, market, and contact;
  3. contacts you or clarifies the terms;
  4. after agreement, activation is performed separately.

Do not consider the tariff connected until the cabinet shows the new current tariff or until FastyShop explicitly confirms the change.

Why a request can be unavailable​

A request can be unavailable or temporarily blocked if:

  1. tariff data did not load;
  2. the price for the selected period is unavailable;
  3. the selected market is not supported yet;
  4. a similar request was sent recently;
  5. required form data is not filled in.

If a request was already sent recently, do not try to bypass the limitation by sending duplicates. Wait for a response or contact support if the request was wrong.

What not to expect​

In the current beta period, a request does not mean:

  1. online tariff payment inside FastyShop;
  2. automatic card charge;
  3. recurring payment;
  4. instant activation;
  5. automatic renewal;
  6. tariff availability in other countries if the interface shows that the market is unavailable.