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Plus and Personal requests

Currently, paid tariffs are activated through a request. A standard Plus or Personal request and an application for a specific promotion are handled under different terms.

A request does not charge money, does not activate the tariff instantly, and does not create automatic renewal.

How to send a standard Plus request​

Open the tariff page in the cabinet at /seller/billing.

Then:

  1. find the Plus card;
  2. select a period if the interface offers a choice;
  3. check the price and currency;
  4. choose a contact method;
  5. send the request.

The selected period is saved in the request. This helps the FastyShop team understand which Plus option you want to discuss.

A standard request does not create a promotion reservation unless the cabinet explicitly shows a specific offer and a successful reservation result.

How to apply for Founder Plus 2026​

Open the tariff page and make sure that the offer is shown to your profile.

Then:

  1. open the details and the exact promotion terms;
  2. select one Plus period;
  3. check the promotion price;
  4. submit the application.

Viewing the offer and selecting a period are not payment or a reservation. On submission, FastyShop checks availability and eligibility again. Only a successful application creates a reservation with the period, price, terms version, and 72-hour payment deadline fixed.

The contract, invoice, and payment confirmation are handled manually. Payment must be made before the deadline shown in the reservation. Learn more: Tariff promotions and Founder Plus 2026.

How to request Personal​

Personal is needed if Free and Plus are not enough.

Before sending a request, briefly describe what you need:

  1. more shops;
  2. more products or categories;
  3. more space for photos;
  4. more payment or delivery methods;
  5. other individual terms.

Details matter for Personal. The clearer you describe the need, the easier it is to choose terms.

What happens after sending​

After a standard request is sent, FastyShop needs to process it manually.

Usually this means:

  1. the team receives your request;
  2. checks the selected tariff, period, market, and contact;
  3. contacts you or clarifies the terms;
  4. after agreement, activation is performed separately.

Do not consider the tariff connected until the cabinet shows the new current tariff or until FastyShop explicitly confirms the change.

For Founder Plus 2026, use the reservation state in the cabinet. After the 72-hour window closes, reconciliation of timely payment may take up to 24 hours, but this is not additional time to pay. Plus is activated or added after the current paid period only after payment is confirmed.

Why a request can be unavailable​

A request can be unavailable or temporarily blocked if:

  1. tariff data did not load;
  2. the price for the selected period is unavailable;
  3. the selected market is not supported yet;
  4. a similar request was sent recently;
  5. required form data is not filled in.

If a request was already sent recently, do not try to bypass the limitation by sending duplicates. Wait for a response or contact support if the request was wrong.

What not to expect​

In the current beta period, a request does not mean:

  1. online tariff payment inside FastyShop;
  2. automatic card charge;
  3. recurring payment;
  4. instant activation;
  5. automatic renewal;
  6. tariff availability in other countries if the interface shows that the market is unavailable.