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Account and access

Use this page if you cannot sign in to the cabinet, do not see the seller section, or cannot find a shop.

When to use this page​

It fits if:

  1. the password does not work;
  2. the sign-in page or cabinet does not open;
  3. seller sections are missing after sign-in;
  4. a shop was created but is not shown;
  5. you do not understand where to find shop settings, products, orders, or tariffs.

Check this first​

  1. Account. Make sure you are signing in to the account where you created the seller or shop.
  2. Phone and password. Check the phone number and password. If the password does not work, open Password reset.
  3. Cabinet page. Refresh the page and check your internet connection.
  4. Seller section. If you signed in as a buyer and have not created a shop yet, start with seller registration or first shop launch.
  5. Shop. If the shop is not visible, open the shop list in the seller area and check whether you completed shop creation.

Do not send your password or sign-in codes to support, messages, or open channels.

If this did not help​

If the cabinet opens but you cannot find the needed section, go through What to do if you cannot find a section.

If the shop was created but is still not shown after refresh and signing in again, prepare for support:

  1. account email or phone;
  2. shop name, if you remember it;
  3. the step where the shop was being created;
  4. a safe screenshot without a password, codes, or unnecessary personal data.

Detailed instructions​

When to contact support​

Contact support if:

  1. you cannot restore access with the available details;
  2. a shop was created but is not shown;
  3. the cabinet shows an error during sign-in or while opening the seller section;
  4. you see someone else's shop or suspect an access problem.

Before contacting support, read which details to prepare and which details you must not send.