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Catalog and products

Use this page if you cannot create, save, or publish a category or product.

When to use this page​

It fits if:

  1. a category is not saved;
  2. a product stays as a draft;
  3. a product is not published;
  4. an image, price, discount, or stock looks wrong;
  5. a product is visible in the cabinet, but not visible to the buyer.

Check this first​

  1. Correct shop is open. Categories and products belong to a specific shop.
  2. Required fields. Check name, category, price, stock, image, and category fields if they are required.
  3. Status. To publish a product, the selected category and every parent category must be published. You can use a draft category for a draft product. Restore an archived branch first.
  4. Images. Wait for image processing, refresh the page, and check whether the main photo uploaded.
  5. Price and discount. Check that the discount is not greater than the price and that the final price looks as expected.

Do not create extra product duplicates only because of a saving error. First check whether the draft was saved.

If this did not help​

If the product is not visible to the buyer, go through How to check a product on the storefront.

If products became drafts after a category status change, restore the active branch in order: publish the selected category, then its subcategories from the top down, and only then publish the products. Statuses are not restored automatically.

If the product is created but looks weak or causes buyer questions, open Product cards. This article helps improve photos, title, description, price, and stock.

If the problem is related to an NTIN/GTIN code, card search, or link status, open the National Catalog guide. If the NCT section is not displayed, make sure you opened the correct shop and the form for creating or editing a regular product, then refresh the page. If the section is still not displayed, contact FastyShop support. Do not enter an NTIN or GTIN in the product name, SKU, or another unrelated field.

If the saving error repeats, write down:

  1. what you tried to save;
  2. in which shop;
  3. the error text, if there is one;
  4. which fields were filled in;
  5. whether the error repeats after refreshing the page.

Detailed instructions​

When to contact support​

Contact support if:

  1. required fields are filled in, but the product or category is not saved;
  2. the cabinet shows an error without a clear explanation;
  3. the image does not upload after another attempt;
  4. a published product is not visible after checking the shop, the full category path, and the card.

Do not send personal documents, bank details, or buyer personal data to support. For a product, the shop name, product or category name, error text, and a safe screenshot are usually enough.