Orders

Use this page if an order is not visible in the list, does not open, or you do not understand which action to take.

When to use this page

It fits if:

1. an order did not appear in the list;
2. the order list does not load;
3. filters show nothing;
4. an order does not open;
5. an action in the order is unavailable;
6. payment, delivery, or buyer contacts are unclear.

Check this first

1. Shop. Make sure the shop where the order was placed is open.
2. Filters and search. Return to the All tab, clear search, and remove unnecessary filters.
3. List refresh. Refresh the order list and wait a little if the order was placed just now.
4. Order details. Open the order and check items, amount, payment, delivery, comments, and history.
5. Available actions. Do not perform an action again if the history already shows a status change.

Use buyer contacts only to process the specific order. Do not copy phone, email, or address into open documents and chats.

If this did not help

Open the detailed page What to do if there is an order problem. It covers an empty list, unavailable actions, contacts, order changes, and support situations.

If the buyer writes about a refund, dispute, or separate order support, do not promise a ready process that the cabinet does not show. First record the order number, check your settlement process, and contact the buyer. Contact FastyShop support if there is a platform error, unavailable action, or platform-rules complaint.

Detailed instructions

• Seller orders
• Order list
• Order details
• Order processing
• Payment and delivery in an order
• Contact with the buyer and personal data
• What to do if there is an order problem

When to contact support

Contact support if:

1. the order list does not load for a long time;
2. the order was definitely placed, but is not found after checking the shop and filters;
3. the order opens with an error;
4. access to old orders is limited;
5. the disputed order, refund, or buyer-data issue is tied to a platform error, unavailable action, data-access issue, or platform-rules complaint.

For support, prepare the order number or date, shop name, a short issue description, and a safe screenshot. Do not send extra contacts, addresses, or other buyer details if they are not needed for the issue.