Shop or storefront is not visible

Use this page if a buyer cannot open the shop or does not see a category or product on the public storefront.

When to use this page

It fits if:

1. the public shop link does not open;
2. a buyer sees old details;
3. a category is not displayed;
4. a product is not found on the storefront;
5. the product card opens, but the price, stock, or photo looks wrong.

Check this first

1. Public link. Open the storefront through the action in the cabinet or through the saved link. Check that the link belongs to the correct shop.
2. Shop status. Make sure the shop is active and does not show a restricted mode or warning.
3. Category. Check that the selected category and every parent category are published and that the product belongs to the correct branch. If the path contains a draft, publish categories from the top down. Restore an archived branch separately first.
4. Product. Check product status, price, stock, main image, and required fields.
5. Phone. Open the storefront from a phone as a buyer, not only from the cabinet.

If you recently changed details, save the changes and refresh the public page.

If this did not help

Go through the local checks:

1. How to check the storefront after changes
2. How to check a product on the storefront
3. Buyer-view check

Do not promise a buyer that the shop will immediately appear in search or an external catalog. Direct link, storefront visibility, and search indexing are different things.

If the product became a draft after a category status change, publishing only the category again is not enough. First publish the selected category, then the affected subcategories from the top down, and only then publish the product.

Detailed instructions

• Shop and storefront
• Public shop link
• Shop details
• Storefront settings
• Catalog and products
• Product publication
• Images, prices, and stock

When to contact support

Contact support if:

1. the storefront does not open from the cabinet or by the public link;
2. the shop is active, but the buyer sees an error;
3. a published product does not appear after checking the full category path, price, stock, and image;
4. the cabinet shows a warning that is unclear.

For support, prepare the shop link, product or category name, check steps, and a safe screenshot without unnecessary personal data.